Enduring Partnership: LEMON's Commitment to Your Success
When LEMON delivers an injection molding machine or automation system, it marks the start of a lasting partnership. We are committed to supporting you throughout the entire lifecycle of your equipment, from installation on your factory floor to the end of its service life. When the time comes for a new machine, we take into account your individual needs and collaborate with you to design a solution that guarantees your ongoing success in the long run. At LEMON, customer service is dedicated to ensuring your complete satisfaction and providing the assistance you need every step of the way.
Hotline charges vary by country. Visit Service & Support for additional details.
Downtime equals lost money, so you expect top-notch service from LEMON customer support—quick communication, timely assistance, hotline availability, and more. That's precisely what our customers receive from us: on-demand plastic injection molding services.
Around-the-clock service
Comprehensive Support: On-site and Online Assistance
Next-Day Spare Parts Delivery: Efficient Inventory Management
Stay Ahead: Comprehensive Training for Injection Molding Machines and Robots
Optimizing Plasticizing Process: Expert Solutions for Injection Molding Machines
Our LEMON service team is here for you 24/7, globally. Whenever you have an urgent inquiry, we provide immediate support, ensuring a prompt response, troubleshooting, and swift delivery of necessary spare parts.
With over 120 LEMON service technicians across 10+ locations, we offer top-notch support for the entire plastic injection molding process, whether on-site or online. Our skilled service team is always ready to assist you with any generation of LEMON injection molding machines, utilizing all our technology and compatible with any control unit version. Whether it's for unexpected service calls or scheduled maintenance tasks, we are here to provide the support you need whenever you need it.
Thanks to our proactive inventory management and streamlined logistics approach, we can deliver the majority of spare parts to your location by the following morning. No matter the age of the machine, we ensure that we have the correct spare parts readily available for all types of machines.
Stay ahead of your competition by mastering your injection molding machine and robot. LEMON provides a diverse range of training options tailored to your requirements:
In-person classroom training at our centers or your site
Interactive webinars
Convenient online courses
Whether you need to optimize your plasticizing process, set up a maintenance contract, or boost the performance of your injection molding machines, LEMON's seasoned customer service experts provide practical solutions tailored to your technical needs. Whether it's online or on-site at your facility, we work together to maximize the efficiency of your system.
Our service offerings encompass dependable predictive maintenance solutions and scheduled maintenance tasks to ensure your equipment remains operational. In the event of unexpected downtime, you can count on prompt assistance and swift delivery of spare parts.
Take advantage of the established LEMON training program. Whether through in-person classroom sessions in our Hanghzou Headquarter factory, webinars, or interactive online training, your employees will be well-versed in the latest technology. We also provide tailored training content to meet your company's specific requirements, conducted at a location and schedule that suits you best.
By incorporating smart digital solutions within LEMON services and leveraging the consulting proficiency of our specialists, you can maximize the capabilities of your injection molding production.
Upgrade your machine to boost productivity without a hefty investment. LEMON service specialists assess your unique needs and offer guidance on modifying or upgrading your machine for new applications. Another option for retrofitting is to incorporate automation later on to enhance efficiency. Whether it's a basic interface upgrade or a complete refurbishment, we are here to support you as your partner in this process.
We have full confidence in the exceptional service and application technology quality provided by LEMON. This is why we promptly chose to pursue process optimization with online assistance.
Supervisor's speech
Customizable LEMON Service Level Agreement: Tailored Maintenance Solutions
No matter if you're practicing reactive, preventive, or predictive maintenance, do you want the flexibility to choose when our LEMON service experts are at your disposal?
Are you seeking assistance to guarantee that crucial spare parts are consistently available in your inventory?
Do you wish to avoid any unwelcome surprises regarding maintenance expenses?
Does your team require personalized training for the efficient and regular upkeep of the machines?
If your answer is yes to any of these questions, then our customizable LEMON service level agreement is the perfect solution tailored to meet your specific needs !
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The LEMON team will be happy to assist you with comprehensive know-how on the subject of injection moulding.
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